Effective Date: February 25, 2026
At James H. Cole Home for Funerals, Inc., we understand that the information you share with us is deeply personal and often involves some of the most difficult moments in life. We are committed to protecting your privacy with the highest level of care, respect, and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.jameshcole.com), contact us, pre-plan services, use our facilities, or communicate with us—including through text messaging.
By using our services or website, you consent to the practices described in this policy.
1. Information We Collect
We collect the following categories of information:
Personal Identifiers & Contact Information
- Name, mailing address, email address, phone number, and date of birth
- Information about the deceased (name, date of birth/death, military service, etc.)
- Family member and next-of-kin details
Service-Related Information
- Pre-planning details, funeral preferences, cremation arrangements, memorial preferences
- Payment and billing information (processed securely by third-party providers)
- Health or medical information relevant to funeral services (only as needed and with consent)
Website & Technical Information
- IP address, browser type, device information, pages visited, and time spent on our site
- Cookies and similar tracking technologies (see Section 7)
Communications
- Records of phone calls, emails, text messages, and online form submissions
We do not collect information from children under 13 without verifiable parental consent.
2. How We Use Your Information
We use your information to:
- Provide and personalize our funeral, cremation, pre-planning, and aftercare services
- Send important reminders, appointment confirmations, and service updates (including via text message)
- Respond to your inquiries and provide customer support
- Process payments and complete transactions
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraud or misuse
- Send occasional service-related communications (with your consent)
3. Text Messaging / SMS Communications
When you provide your phone number, you consent to receive text messages from James H. Cole Home for Funerals related to funeral services, pre-planning, appointment reminders, follow-ups, and customer support. Messages may be sent using an automated system.
- Message frequency varies based on your interaction with us.
- Message and data rates may apply.
- Consent to receive text messages is not required to purchase goods or services.
- Reply STOP at any time to unsubscribe.
- Reply HELP for assistance or call us at (313) 873-0771.
We do not sell or share your mobile phone number with third parties for marketing purposes. For full SMS terms, please see our SMS Terms and Conditions.
4. How We Share Your Information
We never sell your personal information.
We may share your information only in these limited situations:
- With trusted service providers who help us operate our business (e.g., SMS platform providers such as Twilio, payment processors, memorial printers, florists, or cemetery partners) — these providers are contractually required to keep your data confidential and secure.
- With our affiliates or successor companies in the event of a merger or acquisition.
- When required by law, court order, or government request.
- To protect the rights, property, or safety of James H. Cole Home for Funerals, our staff, or the public.
5. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent for text messaging by replying STOP
To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days (or sooner where required by law).
6. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take reasonable steps to prevent unauthorized access, disclosure, or loss of your data.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings. We do not use cookies for cross-site targeted advertising.
8. Changes to This Privacy Policy
We may update this policy from time to time. We will post the new version on this page and update the Effective Date. Continued use of our services after changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
James H. Cole Home for Funerals, Inc. 2624 West Grand Boulevard Detroit, Michigan 48208
Phone: (313) 873-0771 Email: info@jameshcole.com
Thank you for trusting us during life’s most meaningful moments. We are honored to serve Detroit families with dignity, compassion, and complete respect for your privacy.