Effective Date: February 25, 2026
James H. Cole Home for Funerals, Inc. (“we,” “us,” or “our”) operates the website www.jameshcole.com and provides funeral, cremation, pre-planning, memorial, and related aftercare services to families throughout the greater Detroit area.
These Terms and Conditions (“Terms”) govern your access to and use of our website, online pre-planning tools, communications with us (including text messaging), and all services we provide. By visiting our website, submitting information, pre-planning services, or communicating with us, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Our Services
We offer traditional funeral services, cremation services, pre-need planning, grief support, and related memorial products. All arrangements are finalized through direct consultation with our licensed funeral directors and are subject to Michigan state regulations and our standard service contracts.
2. Website Use and User Conduct
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the site in any way that violates applicable federal, state, or local laws
- Transmit any harmful code, viruses, or unsolicited communications
- Attempt to gain unauthorized access to any portion of the site
- Copy, modify, or distribute content without our written permission
All content on this site (text, images, logos, service descriptions) is owned by James H. Cole Home for Funerals, Inc. or our licensors and is protected by copyright and trademark law.
3. Online Pre-Planning and Information Submission
Our online pre-planning forms are provided for your convenience. Any information you submit is treated in accordance with our Privacy Policy. Submitting a pre-planning form does not create a binding contract — a formal signed agreement with our firm is required to finalize any arrangements.
4. Payments and Billing
All payments for services are processed through secure third-party gateways. We accept major credit cards, ACH transfers, and financing options through approved partners. Deposits and full payment terms are outlined in your individual service agreement.
Refunds and cancellations are governed by the specific service contract and Michigan law. Once services have been rendered, no refunds are available.
5. SMS / Text Messaging Program Terms
By voluntarily providing your mobile phone number to James H. Cole Home for Funerals (during pre-planning, at the time of service, through our website, or by any other means), you expressly consent to receive text messages from us.
Program Description We may send text messages related to funeral and cremation services, including but not limited to: appointment reminders, service confirmations, pre-planning follow-ups, billing notices, grief support resources, and customer-care communications. Messages are sent using an automated telephone dialing system.
Message Frequency Message frequency varies based on your interaction with us and the stage of service. You may receive 0–8 messages per month, but typically far fewer.
Message and Data Rates Message and data rates may apply according to your mobile carrier plan. Please consult your carrier for details.
Consent Not Required for Purchase Your consent to receive text messages is not required as a condition of purchasing any goods or services from James H. Cole Home for Funerals.
Opt-Out Instructions To stop receiving text messages at any time, simply reply STOP to any message we send. You will receive one final confirmation message, and we will cease all further SMS communications to that number.
For help or more information, reply HELP or contact us directly at (313) 873-0771.
Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.
No Sale or Sharing of Numbers We do not sell, rent, or share your mobile phone number with any third parties for marketing purposes. Your number is used solely for James H. Cole Home for Funerals service-related communications.
For our full privacy practices regarding all personal information (including phone numbers), please review our Privacy Policy.
6. Limitation of Liability
To the fullest extent permitted by law, James H. Cole Home for Funerals, Inc., its owners, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.
7. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your violation of these Terms or any third-party rights.
8. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Wayne County, Michigan.
9. Changes to These Terms
We may update these Terms from time to time. We will post the revised version on this page and update the Effective Date. Your continued use of our website or services after the changes take effect constitutes your acceptance of the new Terms.
10. Entire Agreement
These Terms, together with our Privacy Policy and any specific service contract you sign with us, constitute the entire agreement between you and James H. Cole Home for Funerals.
11. Contact Us
If you have any questions about these Terms, please contact us:
James H. Cole Home for Funerals, Inc. 2624 West Grand Boulevard Detroit, Michigan 48208
Phone: (313) 873-0771 Email: info@jameshcole.com
Thank you for trusting James H. Cole Home for Funerals with your family’s most important needs. We are honored to serve you with dignity and respect.